Numio Limited ("Numio", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy sets out how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (NZ) and other applicable laws. By using our websites, platforms, or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Identity information – your name, business name, date of birth, and proof of identity documents (if required).
- Contact information – email address, phone number, and postal address.
- Financial and billing information – payment details, bank account numbers, and billing records.
- Technical information – IP address, device identifiers, browser type, operating system, and usage logs.
- Usage information – how you interact with our platforms, including clicks, navigation, and session duration.
- Communications – records of emails, support requests, and interactions with our staff.
- Other information you choose to provide to us in connection with our services.
2. How We Collect Information
We collect personal information:
- directly from you when you create an account, contact us, or use our services;
- automatically through cookies, analytics, and tracking technologies when you use our websites or apps;
- from third parties such as payment processors, identity verification providers, or subcontractors engaged to deliver services.
3. How We Use Information
We use personal information for purposes including:
- providing, operating, and improving our services;
- verifying your identity and managing account security;
- processing payments and managing billing;
- monitoring, maintaining, and optimising the performance of our platforms;
- communicating with you about updates, support, or service changes;
- meeting our legal, tax, and regulatory obligations;
- research, analytics, and product development.
We will not use personal information for any purpose that is not reasonably related to the above without your consent.
4. Disclosure of Information
We may disclose personal information to:
- our employees, contractors, and service providers who need it to perform their duties;
- third-party providers such as hosting, payment processing, data storage, analytics, and security services;
- regulatory authorities, courts, or law enforcement agencies where required by law;
- parties involved in a business transaction such as a merger, acquisition, or sale of assets.
Where we share personal information with subcontractors or third-party providers, we require them to safeguard your information and only use it for the purposes agreed.
5. International Data Transfers
Some of our service providers may be located outside New Zealand. Where your information is transferred or stored overseas, we ensure that appropriate safeguards are in place to protect it, consistent with the requirements of the Privacy Act 2020.
6. Storage and Security
We take reasonable technical and organisational measures to protect personal information, including:
- encrypting data in transit and at rest;
- restricting access to authorised personnel only;
- monitoring and auditing access to systems;
- secure disposal of information no longer required.
Despite these measures, no system can be guaranteed completely secure. You acknowledge that you provide personal information at your own risk.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law (e.g. financial record-keeping obligations). After this period, we securely delete or anonymise information.
8. Cookies and Analytics
We use cookies and similar technologies to:
- recognise returning users;
- remember preferences;
- measure traffic, engagement, and performance;
- deliver targeted content and advertising.
You may disable cookies in your browser, but some features of our services may not function properly.
9. Your Rights
You have the right to:
- request access to the personal information we hold about you;
- request correction of information you believe is inaccurate;
- request deletion of your information, subject to legal requirements;
- withdraw consent to certain processing activities.
Requests can be made by contacting privacy@numio.co.nz. We may need to verify your identity before processing your request.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated "last modified" date. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
11. Contact
For privacy-related queries or complaints, please contact:
Numio Privacy Officer
Email: privacy@numio.co.nz
Requesting Account Deletion
In accordance with Numio's Service Agreement, you may end your Numio service at any time. See our Account Deletion page for more information.
