Numio services are invoiced and paid monthly in advance by credit card or Visa/Mastercard linked debit card.
No problem! If you need a different Xero subscription, we can organise that for you. We'll cover the cost of the subscription up to the value of Xero Ignite and invoice you for the difference.
We want to make sure you're happy with our services. So if you need to cancel, just let us know and we'll cancel your service immediately. Of course, we'll also help you transfer your data to a new accountant if you need us to.
However, note that if we have prepared and filed taxes for you and you have cancelled less than 6 months after creating your account, we may charge you up to 6 months of your planned subscription charges in order to cover our costs.
We want to make sure you can get the help and advice you need whenever you need it. This means you can message us as many times as you need to, and we'll do our best to help you.
Sometimes you might have questions that need some work completed or a more detailed and accurate answer (for example, they might relate to a more complex or technical tax issue). In cases like these, we'll let you know what is involved and how much it will cost. You can then decide whether you want to proceed with the work or not.
Note that this is subject to our fair use policy. You shouldn't need to worry about this but if you do, see Service Agreement for more details.
We get it, things change during the year. Our pricing is based on the average of the prior 3 months. So if your revenue or transactions change, we'll adjust your pricing accordingly.
(At the start of your service, we'll use your estimated revenue and transactions, unless you provide us with actual figures.)
Prices are determined on a per-entity basis. If you have multiple businesses, or a trust and personal income tax, for example, then these will be priced separately.
We're trying really hard to deliver the best value service we can. To do this, we need to work with Xero. If you're already using another system, we'll work with you to get your data into Xero.
Please read through our full Service Agreement for more details.
